If you have an app that is freezing, not loading, missing, or crashing, you should try to cold boot the TV, update the TV’s software, delete the app from the TV and download it again, and lastly reset Smart Hub on your TV.
Samsung smart TVs provide easy access to fantastic apps like Netflix, Hulu, Disney+, YouTube and more. But sometimes these apps stop working properly – they may crash, freeze, fail to load or just disappear altogether.
It can be incredibly frustrating when your smart TV apps stop working properly. But don’t worry – in most cases, it’s possible to get your apps up and running again with a few simple troubleshooting steps.
In this article, we’ll walk through the main reasons why Samsung smart TV apps may stop working, along with the best solutions to try to get them loading correctly again.
Main Reasons Why Samsung TV Apps May Not Load
There are a few common culprits for app issues on Samsung smart TVs:
Software bugs – Like any complex piece of technology, Samsung TV software can have bugs that disrupt apps. App crashes or glitches are often fixed in software updates.
Outdated apps – App developers regularly release updates to fix bugs and improve performance. If your TV apps are outdated, this could cause issues.
Insufficient storage – Your Samsung TV has a finite amount of storage for apps, saved games, and cache data. If storage is full, it can prevent apps from loading properly.
Connection problems – Apps need an internet connection to load their content and function correctly. Connection drops or bandwidth issues can disrupt apps.
Incompatible app versions – Sometimes an app update may be incompatible with your TV software version. This can stop the app loading until you update your TV software.
Corrupt app data – Glitches or unexpected shutdowns can sometimes corrupt the app data saved on your TV, preventing the app from loading correctly.
Incorrect TV settings – Things like incorrect time, power and energy saving settings can occasionally disrupt app functionality.
Thankfully, whatever the cause, there are systematic steps you can take to troubleshoot and resolve most app loading issues.
Troubleshooting Samsung TV App Issues
Try these troubleshooting steps in order:
1. Soft Reset Your Samsung TV
The first step is to power cycle your TV. A soft reset closes all running apps and restarts the TV, which will often fix minor software glitches.
To soft reset:
With the remote – Press and hold the power button on the remote control until the TV switches off. Release the button and the TV will automatically turn back on after a few seconds.
Without the remote – Unplug the TV power cable from the wall outlet. Wait 30 seconds then plug it back in.
Once your TV has rebooted, try loading the problem app again. A soft reset solves many intermittent app issues.
2. Check for Software Updates
Next, check if your TV has any pending software updates. Samsung regularly pushes out updates to fix bugs and optimize performance.
To manually check for updates:
On your TV remote, press the Home button to access the main menu screen.
Select Settings then select Support.
Select Software Update > Update Now to check for updates.
If an update is available, select Download and Install to update your TV.
Once updated, try your apps again – the update may have included a fix for your issue.
3. Restart Your Internet Connection
Apps and streaming services need a stable internet connection to load properly. Connection drops or bandwidth issues could prevent apps from opening.
Restart your Wi-Fi router and TV to refresh the connection. Unplug both devices from power for 60 seconds, then plug back in and try your apps again.
This may get your apps back up and running, but if problems persist there are a few more things to test.
4. Delete and Reinstall Problem Apps
If an app is still not loading correctly, deleting and reinstalling it can often resolve the issue:
- From the app menu, highlight the problematic app. Press and hold the Enter button on the remote.
- Select Delete from the pop-up menu (or Uninstall if Delete is grayed out).
- Press the Home or Back button to return to the main Smart Hub menu.
- Select Apps > Search and search for the app you just deleted.
- Select the app again to reinstall it.
Once installed, open the app to see if the issue persists. Deleting and reinstalling flushes out any corrupt app data.
5. Clear Your TV Cache and Data
Over time, your Samsung TV can build up corrupted temporary app files and cached data that may disrupt performance.
To clear this data:
- From the main menu, select Settings > General > System Manager.
- Select Storage then select Clear Cache or Clear All Data and confirm.
After your cache and data reset, check if your apps now load properly.
6. Check External Device Connections
If you primarily stream content from an external device, don’t forget to troubleshoot your connections:
For media players, streaming sticks and game consoles, check the HDMI cable is firmly connected to the TV and device. Try switching to a different HDMI port.
For soundbars and speakers, confirm the optical audio cable is properly inserted at both ends, with no visible damage.
For Bluetooth devices, unpair the device then repair it with your Samsung TV to refresh the connection.
Loose, damaged or intermittent cables can certainly cause apps to misbehave or fail to load.
7. Reset Your TV to Factory Settings
Resetting your TV to factory defaults should be your last resort, as you’ll need to reinstall all apps, re-enter Wi-Fi passwords and redo your custom settings.
But a factory reset will completely clear out any corrupted data or software issues and is the most comprehensive fix.
To complete a factory reset:
From the Settings menu, select General > Reset.
Select Reset Smart Hub to reset app data, or Reset All Settings for a full factory reset.
Once your TV has reset, you can start fresh and download apps again. Hopefully your app issues will now be resolved.
Preventing Future App Issues
Once you’ve got your problematic apps back up and running again, a few measures can prevent app issues recurring:
When you see a software update notification, install it right away to keep your TV firmware up-to-date.
Close apps fully after using them rather than leaving them running in the background.
Use a quality surge protector to avoid power fluctuations that can damage app data.
Disconnect and reboot your TV and router periodically to clear any accumulated data issues.
Avoid filling your TV storage completely – leave at least 1GB free for temporary app data.
Report ongoing app issues directly to the app developer’s support team.
When to Contact Samsung Support
If you’ve tried all the troubleshooting steps but your Samsung TV apps still fail to load, it’s time to contact Samsung Support:
Call the Samsung support number or initiate a live chat for personalized troubleshooting help.
Arranging a technician to visit and inspect your TV can identify any hardware faults disrupting app functionality.
In rare cases of recurring software-related app issues, Samsung Support may cover the mainboard replacement cost under warranty.
Samsung Support has advanced diagnostic tools and troubleshooting procedures beyond standard consumer advice. Get in touch with them for a definitive solution if you’ve exhausted your DIY troubleshooting options.
Summary: How to Fix Samsung Smart TV App Issues
Apps freezing, crashing or failing to load is a common headache for smart TV owners. But in most cases, there are steps you can take yourself to get your Samsung TV apps back up and running:
Soft reset your TV to clear any software glitches
Update your TV and app software to the latest versions
Check your internet connection is stable and restart if needed
Delete then reinstall any problem apps to flush out corrupt data
Reset your TV to factory settings to wipe software issues (if all else fails)
With some targeted troubleshooting, you should be able to determine what is causing your Samsung TV app issues and take action to resolve them. But for ongoing or unresolvable app problems, Samsung Support has extra tools and expertise to identify and fix the underlying cause.
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